---
title: "Privacy · Treats"
description: "What data Treats processes, why, for how long, and how to exercise your rights under the GDPR, on the website, in the software and in the owner app."
url: https://www.treats.vet/en/privacy/
lang: en-GB
updated: 2026-11-07
---

# Privacy policy

Last updated 28 October 2026

This English translation is provided for convenience. Only the French version is legally binding.

This page explains what data TREATS processes, for what purpose, how long it is kept and how to exercise your rights. It applies to the treats.vet website, to the Treats software and to the owners' app.

## Who is responsible for your data

The role of Treats depends on the data:

* **Website visitors, prospects and client practices** (user accounts, billing): TREATS, 5 rue Girard, 94700 Maisons-Alfort, is the **data controller**.
* **Records of the practice's clients and animals**: the practice is the data controller. Treats acts as its **processor**, under the data processing agreement signed with it, and uses this data only to run the software.

Contact for any question about your data: [maxime.lacherade@treats.vet](mailto:maxime.lacherade@treats.vet).

## On this website

| What we process                                                              | Why                                            | Legal basis                                 | Retention                                       |
| ---------------------------------------------------------------------------- | ---------------------------------------------- | ------------------------------------------- | ----------------------------------------------- |
| Page views, clicks, scrolling, device type, in pseudonymised form            | Measure audience and improve the website       | Legitimate interest                         | \[retention period in PostHog to be specified\] |
| Name, e-mail address, practice and answers given when booking an appointment | Organise the demonstration and get back to you | Pre-contractual steps taken at your request | Three years after the last contact              |
| Messages sent by e-mail                                                      | Reply to you                                   | Legitimate interest                         | Three years after the last exchange             |

Audience measurement is carried out with PostHog, hosted in the European Union, without cookies or storage in your browser. Appointments are booked through Calendly, on the [Book a demo](https://www.treats.vet/en/book-a-demo/) page.

## For client practices

To provide the software, Treats processes the data of the practice's users (name, e-mail address, role, log of sign-ins and actions) and the practice's billing data.

* **Why**: perform the contract, secure access, invoice, assist the team.
* **Retention**: for the duration of the contract; accounting records are kept for ten years, as required by the French Commercial Code.

The data of the practice's clients and animals is hosted in France. At the end of the contract, the practice can retrieve it; it is then deleted within the period set by the data processing agreement \[period to be taken from the DPA\].

The artificial intelligence features (Scribe, assistant) are switched off by default and are only activated at the practice's request. The data transmitted is not used to train models \[commitment to be confirmed in the contract\].

## For pet owners

If your vet uses Treats, they are the one responsible for your data and your animal's. The Treats app gives you access to what the practice shares with you (health record, appointments, documents). To exercise your rights, contact your practice first; you can also write to us, and we will pass on your request.

The reminders and messages you receive by e-mail or SMS are sent on behalf of your practice.

## Our processors

| Provider   | Role                                                                | Company and registered office                                                            |
| ---------- | ------------------------------------------------------------------- | ---------------------------------------------------------------------------------------- |
| Scaleway   | Hosting of the software, the files and this website                 | Scaleway SAS, Paris                                                                      |
| Mailjet    | Sending e-mails                                                     | Mailjet SAS, 43 rue de Dunkerque, 75010 Paris                                            |
| smsmode    | Sending SMS                                                         | Calade Technologies, 4 rue Duverger, 13002 Marseille                                     |
| Mistral AI | Artificial intelligence behind Scribe, if the practice activates it | Mistral AI, Paris \[processing location to be verified\]                                 |
| PostHog    | Website audience measurement                                        | PostHog, data hosted in the European Union                                               |
| Calendly   | Booking of demonstration appointments                               | Calendly LLC, United States, transfer subject to safeguards \[mechanism to be verified\] |

Integrations (laboratory, accounting, cremation…) only receive data if the practice activates them.

## Cookies

The treats.vet website sets no audience-measurement or advertising cookies: no consent banner is therefore required. Only the booking diary, provided by Calendly on the Book a demo page, may set its own cookies, which are necessary for it to work.

## Your rights

You may request access to your data, its rectification, its erasure, the restriction of its processing or its portability, and object to its processing. Write to [maxime.lacherade@treats.vet](mailto:maxime.lacherade@treats.vet); we reply within one month.

If you believe your rights are not being respected, you may lodge a complaint with the CNIL, the French data protection authority ([cnil.fr](https://www.cnil.fr)).