Communication and campaigns

Reminders that land at the right time.

Vaccines, parasite treatments, check-ups: Treats reminds your clients through the app, email or SMS, and stops as soon as the appointment is booked. With Treats Pro, you create your own campaigns.

Never too much, never at the wrong time.

Guardrails set once for the whole practice, and, for each client, what they have agreed to receive.

The results of every campaign.

The appointments gained and the revenue attributed to them, campaign by campaign.

Ready,
Search,
Follow up.

With Treats Pro, you describe in one sentence the patients to follow up: the AI turns it into a list. It is recalculated every night, and every new patient who qualifies enters the campaign.

It writes.
You proofread.

You hand it the list. Your AI assistant proposes the sequence, the channels and the timings, and writes the messages. The campaign arrives as a draft; your team reads it over and launches it.

All your campaigns, on a single screen.

Run as many as you like. What goes out today, the appointments gained and the revenue they bring in, gathered in one place.

Communication

OverviewCampaignsListsTemplates
SMS: 412 / 1,000 this month
New campaign
Going out today 34 23 emails · 9 SMS · 2 calls to make
Clients in a sequence 286 across 6 active campaigns
Appointments booked via campaigns · 30d 52 after a campaign message
Revenue attributed to campaigns · 30d €6,240 invoices paid after those appointments

Today

Wednesday 14 October
09:00
Vaccine reminderEmail · D-30
21 sent All reachable
09:00
Vaccine reminderSMS · D-7
7 sent 2 blocked — no consent or contact details
09:00
Senior cat check-upEmail · D0
12 sent All reachable
09:00
Osteoarthritis in large dogsSMS · D+14
9 sent 2 blocked — unsubscribed
09:00
Anti-inflammatories, kidney checkEmail · D0
6 sent All reachable
11:00
Appointment reminderEmail · D-1
“Reminder: Pet · Name’s appointment on Appointment · Date”
5 recipients All reachable
11:00
Appointment reminderSMS · D-1
“Practice · Name: reminder of Pet · Name’s appointment on Appointment · Date at Appointment · Time”
4 recipients All reachable
14:00
Vaccine reminderCall
3 calls Created in Tasks
15:00
Appointment reminderEmail · D-1
“Reminder: Pet · Name’s appointment on Appointment · Date”
6 recipients All reachable
15:00
Appointment reminderSMS · D-1
“Practice · Name: reminder of Pet · Name’s appointment on Appointment · Date at Appointment · Time”
5 recipients All reachable

Tomorrow

Thursday 15 October
09:00
Vaccine reminderEmail · D-30
“Pet · Name’s vaccine reminder is coming up”
16 recipients All reachable
09:00
Vaccine reminderSMS · D-7
“Practice · Name: Pet · Name’s vaccine is due for renewal before Reminder · Due date”
5 recipients All reachable
09:00
Check-up and follow-upSMS · D-7
“Practice · Name: Pet · Name’s Reminder · Label is due before Reminder · Due date”
3 recipients All reachable
10:00
Appointment reminderEmail · D-1
“Reminder: Pet · Name’s appointment on Appointment · Date”
8 recipients All reachable
10:00
Appointment reminderSMS · D-1
“Practice · Name: reminder of Pet · Name’s appointment on Appointment · Date at Appointment · Time”
6 recipients All reachable

Friday 16

Friday 16 October
09:00
Vaccine reminderEmail · D-30
“Pet · Name’s vaccine reminder is coming up”
14 recipients All reachable
09:00
Check-up and follow-upEmail · D-30
“Reminder · Label: Pet · Name’s follow-up is coming up”
4 recipients All reachable
09:00
Parasite treatment renewalEmail · D-7
“Pet · Name’s parasite protection is coming to an end”
11 recipients All reachable

Yesterday

Tuesday 13 October — sent
09:00
Vaccine reminderEmail · D-30
18 sent 3 blocked — no consent or contact details
09:00
Check-up and follow-upEmail · D-30
6 sent 6 sent
09:00
Unpaid invoice reminderEmail · D+21
3 sent 3 sent
10:00
Appointment reminderEmail · D-1
7 sent 7 sent
10:00
Appointment reminderSMS · D-1
6 sent 1 blocked — unsubscribed

Technical sheet.

Channels

The app, email and SMS, with fallback from one to the other when a contact detail is missing. Calls to make, handed to the team.

Ready-made reminders

Appointment, vaccine, parasite treatment, check-up, follow-up after surgery, unpaid invoice.

Stopping

The sequence stops when the appointment is booked, the invoice paid or the reminder done. STOP by SMS and unsubscribing are always respected.

Guardrails

SMS from 9:00 to 20:00, at most one message a day and three a week, a single message per household.

Results

Appointments booked and revenue attributed, campaign by campaign.

Plans

Ready-made reminders in Treats Essential and Treats Pro. Tailor-made campaigns and one-sentence lists in Treats Pro.

Channels

The app, email and SMS, with fallback from one to the other when a contact detail is missing. Calls to make, handed to the team.

Ready-made reminders

Appointment, vaccine, parasite treatment, check-up, follow-up after surgery, unpaid invoice.

Stopping

The sequence stops when the appointment is booked, the invoice paid or the reminder done. STOP by SMS and unsubscribing are always respected.

Guardrails

SMS from 9:00 to 20:00, at most one message a day and three a week, a single message per household.

Results

Appointments booked and revenue attributed, campaign by campaign.

Plans

Ready-made reminders in Treats Essential and Treats Pro. Tailor-made campaigns and one-sentence lists in Treats Pro.

Around campaigns.

Dogs on anti-inflammatories for more than 3 months, with no kidney panel this year
Understood as DogAnti-inflammatory, over 3 monthsNo kidney panel in 2026
Sésamegolden retriever · last panel 16 months ago
Mokalast panel 18 months ago
7 other patientsSend a reminder
Pro

Augmented search. A clinical question, in one sentence, becomes a list of patients.

Sésame

Golden retriever · 9 years · Female

Her vaccines

Vaccinedue 2 October 2027 up to date

Her weight

31.2 kg

Kilograms

201720212026
Essential and Pro

The pet-owner app. Vaccines, prescriptions, appointments: your clients find everything about their animal.

DHPPi/L boosterInvoice
LF lameness for 3 days, worse in the morningInvoicePrescription
BoostersInvoice
Annual blood panel (senior), NADFileInvoice
Boosters, antiparasiticInvoice
BoostersInvoice
Elbow radiographs, early osteoarthritis LFFileInvoice
Recurrent LF lameness, stiff on risingInvoicePrescription
BoostersInvoice
LF lameness after exercise, rest, NSAIDs 7 daysInvoicePrescription
Post-op check, bright and well
3 days, IV fluids, analgesia, gradual refeedingInvoiceDocument
Foreign body ingestion (toy), enterotomyEstimateInvoiceDocument
Boosters, health checkInvoice
BoostersInvoice
Post-op check D10, suture removal
OvariectomyEstimateInvoiceDocument
Boosters, antiparasiticInvoice
Primary course booster, rabiesInvoice
DHPPi/L primary courseInvoice
First visit, puppy, pre-purchase examInvoice
Essential and Pro

The patient record. The animal's whole history on a single timeline, readable at a glance.

Tailor-made campaigns, in Treats Pro.

What is included Treats HospitHospitTreats EssentialEssentialTreats ProPro
Price Free for three months, then €180 excl. VAT per month per site €450 excl. VAT per month per site, 1 vet included €800 excl. VAT per month per site, 1 vet included
Reminders and ready-made campaigns, with their results Not included Included Included
Lists from a sentence, tailored campaigns Not included Not included Included
Compare plans in detail

Let’s see who to follow up this week.

We start from your reminders and campaigns, then we walk through all of Treats on situations from your own practice.

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