General terms of service

Purpose and contract documents

Treats provides the practice with access to its online software, its clients' app, the hosting of its data, updates and support, according to the plan subscribed.

The contract is made up of the following documents, from the highest to the lowest ranking in the event of a conflict:

• the signed order form, with its special conditions;
• the personal data processing agreement;
• the Onboarding and migration schedule;
• the Service levels schedule;
• these general terms.

Plans and prices

Treats offers three plans: Treats Essential, Treats Pro and Treats Hospit. Their contents and public prices are set out on the Pricing page. The price applicable to the practice is the one on its order form.

• The subscription comprises a flat fee per site, which includes one vet seat, and additional seats.
• E-mails, storage, updates and support are included.
• SMS are invoiced when sent, at the price stated on the order form (€0.035 excl. VAT per SMS at present).
• Treats Hospit is free for three months, then invoiced at the plan's price. [What happens at the end of the trial: tacit renewal or express subscription, to be specified]

Prices are in euros, excluding VAT. Treats may revise its prices once a year, giving the practice notice [notice period and revision rule to be taken from the GTS, article 7.9]. A discount granted on the order form also applies to the revised price.

Invoicing and payment

The subscription is invoiced monthly, in advance, on the same date, from onboarding. SMS are invoiced the month after they are sent. Invoices are payable on receipt, by SEPA direct debit or bank transfer.

In the event of late payment, late-payment penalties at three times the French statutory interest rate and a fixed indemnity of €40 for recovery costs are due, as provided by the French Commercial Code. [Suspension of the service after formal notice: to be taken from the GTS]

Term and termination

The contract has no minimum term and renews every month. The practice and Treats may each end it at any time, in writing, with thirty days' notice.

At the end of the contract, the practice retrieves its data in a readable format, then Treats deletes it [return and deletion periods to be taken from the DPA].

Onboarding

Onboarding and the migration of data from the previous software follow the Onboarding and migration schedule: Treats brings over the history, sets up the software and trains the team, with a launch date agreed together. This date is indicative. Its price is stated on the order form.

Availability and support

Treats uses the means necessary for the software to be available and backed up. Availability commitments, support response times by plan and maintenance windows are set out in the Service levels schedule.

Practice data

The data entered into Treats belongs to the practice. For the personal data of its clients, the practice is the data controller and Treats acts as processor, under the terms of the data processing agreement. The data is hosted in France. The privacy policy and the Security and data page give the details.

Artificial intelligence

The artificial intelligence features are switched off by default. They are only activated at the practice's request, and the practice may switch them off at any time. What the artificial intelligence suggests remains a draft: the vet reviews and validates it, and remains responsible for it.

Obligations of the practice

• Keep its credentials confidential and restrict access to the members of its team.
• Use the software in compliance with regulations, in particular the French Veterinary Code of Ethics and prescribing rules.
• Collect the information and consents required from its clients, in particular for the messages it sends them.

Liability

Veterinary procedures, diagnoses and prescriptions remain the responsibility of the practice. [Treats' liability cap, exclusions and force majeure: to be taken from the GTS]

Commercial reference

Treats only cites a practice's name and logo with its consent, given on the order form. The practice may withdraw it at any time, on simple request.

Governing law

The contract is governed by French law. In the event of a dispute, the parties first seek an amicable solution; failing that, [competent court to be taken from the GTS, for example the Commercial Court of Créteil].

Contact: maxime.lacherade@treats.vet.